Terms and Conditions

Online Store Regulations

  1. General Provisions
    1. Subject of the Terms
      This document specifies the rules and conditions for using the Cotty online store (hereinafter: the “Store”), placing orders, and concluding distance sales contracts for products offered in the Store.
    2. Store Organizer
      The online store available at https://cotty.pl is operated by: AVVIO Maciej Janyska, ul. Kossaka 96, 64-920 Piła, Poland, VAT ID: 7632050800
    3. Contact with the Seller
      Contact address: 64-920 Piła, ul. Kossaka 96
      Email: hello@cotty.pl
      Phone number: +48739908276 (customer service hours – see the Contact page).
      Point of contact for communication with EU member state authorities, the European Commission, Digital Services Board: hello@cotty.pl.
    4. Assortment
      The Store specializes in selling craft materials (e.g. cords, tapes). Detailed product descriptions are available on individual product pages.
    5. Sales Area
      Products are offered within Poland and the European Union.
    6. Acceptance of the Terms
      By using the Store and placing an order, the Customer confirms that they have read and accept these Terms.
  2. Order Placement
    1. Method of Ordering
      Orders are placed via the form on the Store’s website.
    2. Conclusion of the Contract
      The sales contract is concluded at the moment the Store confirms the order electronically to the email address provided by the Customer.
    3. Order Confirmation
      The Store reserves the right to verify the order before processing.
  3. Prices and Payments
    1. Prices
      All prices in the Store are gross prices (including VAT) and are expressed in Polish złoty (PLN) and Euros (EUR).
    2. Payment Methods
      Available payment methods:
      • Online payments (Tpay: BLIK, quick transfers, cards)
      • PayPal
      • Bank transfer
    3. Payment Execution
      Making a payment constitutes acceptance of the sales price and the terms of sale specified in these Terms.
  4. Delivery
    1. Delivery Methods
      Delivery of ordered products is carried out using the following methods:
      • InPost parcel lockers
      • InPost courier
      • DPD courier
      • FedEx courier
      • ORLEN Parcel
    2. Delivery Costs
      The cost of delivery depends on the weight of the shipment and the destination country and is calculated individually during the ordering process. Delivery is available within Poland and EU countries.
    3. Order Processing Time
      The order processing time is 1 to 3 business days from the moment the Store confirms the order.
    4. Delivery Liability
      The Store is not responsible for delays or errors in delivery caused by the carrier.
  5. Right of Withdrawal
    1. The Customer has the right to withdraw from the contract within 14 days from the date they took possession of the goods (or the date a third party indicated by the Customer took possession) without giving any reason.
    2. To exercise the right of withdrawal, the Customer must send a statement electronically to: hello@cotty.pl or in writing to the Seller’s registered office.
    3. Use of the model withdrawal form (available on the Store’s website) is not obligatory. The Store will promptly confirm receipt of the withdrawal statement by email.
    4. The Customer bears the cost of returning the goods and must do so promptly, no later than 14 days from the withdrawal date.
    5. The goods should be returned undamaged and in their original packaging.
    6. The Store will refund payments made by the Customer, including the cost of initial delivery (up to the amount of the cheapest standard delivery method), without undue delay and no later than 14 days from receipt of the withdrawal statement. Refunds will be made using the same payment method used by the Customer, unless the Customer agrees otherwise.
    7. The Store may withhold refund until it receives the goods back or proof of shipping.
    8. The Customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
    9. The right of withdrawal does not apply to goods that, after delivery, due to their nature, have been inseparably mixed with other items.
  6. Complaints
    1. Complaints regarding products should be sent to: hello@cotty.pl.
    2. The Store will address complaints within 14 days of receipt. In case of a justified complaint, the Store will repair, replace the goods, or refund the payment in accordance with applicable regulations.
  7. Personal Data Protection
    1. Data Controller
      The data controller of the Customer’s personal data is AVVIO Maciej Janyska.
    2. Privacy Policy
      Detailed information regarding data processing and the use of cookies can be found in the “Privacy Policy” document, which constitutes an integral part of these Terms.
  8. Limitation of Liability
    1. Seller’s Liability Limitation
      The Store is not liable for damages resulting from:
      • Improper use of products by the Customer,
      • System or technical errors,
      • Store downtime due to failures, maintenance, or other technical reasons,
      • Actions of third parties, including carriers.
    2. Scope of Liability
      In no event will the Seller’s liability exceed the value of the order.
  9. Store Availability and Technical Breaks
    1. Availability
      The Store is available 24 hours a day, 7 days a week.
    2. Technical Breaks
      Due to maintenance, system updates, or failures, the Store’s availability may be temporarily limited.
      In case of technical breaks, failures, or other disruptions beyond the Seller’s control, the consumer cannot claim compensation for unavailability or inability to make purchases.
      The Store is not responsible for technical breaks or disruptions.
  10. Final Provisions
    1. Amendments to the Terms
      The Store reserves the right to amend these Terms. The Customer will be informed of any changes at least 14 days in advance by publishing the updated Terms on the Store’s website. The changes become effective after this period unless the Customer objects to the new terms.
    2. Governing Law
      Matters not regulated by these Terms shall be governed by Polish and EU law.
    3. Dispute Resolution
      Any disputes arising from the application of these Terms will be resolved by the competent court according to the Seller’s registered office.
      In case of a dispute, the Customer may use out-of-court consumer dispute resolution methods, such as mediation or arbitration, or the ODR (Online Dispute Resolution) platform, available at: https://ec.europa.eu/consumers/odr.
    4. Entry into Force
      These Terms come into effect on February 24, 2025.